For every donation made for each of our products, each order will be expedited depending availability in stock. If a product is not available at time of donation, it will be handled as a pre-order and it will be shipped as soon as it is available; or you will be given the option to have your donation returned to you.
For returns, please contact us within 3 days of receiving your package. Return shipping is at the donor’s expense, including items that may get lost or damaged en route. Please ensure that returned product is unopened and in its original condition and packaging. Unfortunately, we cannot accept a return if our return policy requirements are not met.
The products undergoes careful inspection when it leaves our hands. If ever an item arrives damaged, please reclaim the carrier within 24 hours.
LOST OR DAMAGED PACKAGES:
Unfortunately, we cannot accept a return in which integrity has been compromised or shows clear signs of being opened and resealed. Note that the only authority allowed to open the package during transit is local customs. All packages opened by local customs will be sealed with the corresponding stamp of the ministry.
We cannot offer a return if:
1) The address provided was incorrect.
2) The package is unclaimed once attempted to be delivered.
In the event a package has been sent back to us, we will send you a message to confirm the shipping address, and the re-shipping and handling costs are to be covered by the customer before resending the package.
Please note that shipping costs are included in the prices.
Please note that in the case of returns or items requiring exchange, the cost of shipping will NOT be refundable.
All orders will be shipped to the shipping address supplied through your order. Please check that the address and all other details are correct before finishing at the check-out. We cannot be held responsible for packages shipped to the wrong addresses. We do not ship internationally.
ESTIMATED SHIPPING TIMES:
Since mail is affected by several circumstances, transit times, customs delays, and delivery times are beyond our control within 30 days from sending. We appreciate your understanding.
CUSTOMS AND DUTIES FEES:
Any customs or duties fees that the donor may apply must be covered. Sellers cannot be held responsible for delays due to customs or issues with postal services.
Please feel free to contact me with any questions regarding this item, processing, shipping, and arrival times. I will be happy to help.
Thank you for stopping by:
★ James&Ruth Hernández ★